When goods are sent back to us for purpose of return or testing we reserve the right to charge the costs for the equipment check and postage / packaging. In case the goods were impaired by the treatment and/or storage by the customer we will also charge the customer for the resulting reduction in value.
Please note that goods you ordered are not liable to the right of withdrawal, when they are used for commercial or self-employed professional tasks.
The minimum requirements for us to accept returned goods are:
- The supplied accessories are complete
- The product, any accessories, and the packaging show no signs of use and were not labeled with stickers or otherwise and no parts are missing
Products where a return is excluded:
- Consumables, such as electrodes/electrode accessories and pastes
To ensure an efficient and fast processing, the following steps must be followed:
- Request a return number by e-mail
- The return number that we then send to you must by noted on the letter/note that accompanies the goods sent back to us.