You have a problem with one of our products? We can help - from the distance! Just send us an email using the form below (Attachments and files you can send us per e-mail to support[at]bee-medic[dot]de).
Describe your problem/question there as accurately as possible. We will contact you as soon as possible!
Here you get support directly from the developers of the BEE Medic software and hardware. Benefit from our know-how!
Phone: 0049 7731 20 36 89 5
If we can´t solve your problem by email or telephone, we will offer to log into your computer remotely. This is how it works:
- We arrange a telephone appointment.
- You can enable us to log into your computer remotely so that we can see what you are doing on your computer. This way we can solve the problem together with you.
- You can even enable us to remotely control your computer, e.g. in order to let us explain certain program functions better to you.
If you want us to log into your computer remotely in order to solve your problem or answer your question, you can start the remote diagnosis process by pressing a link above the online-form after we have arranged an appointment. We will tell you by telephone or in writing, which one of the links you should click.